Question 1

How long will it take to receive my order?

Accepted Answer

Processing Time:Custom Orders: Production takes 1 business days before shipping.Non-Customizable Products: Dispatched within 24 hours for faster delivery.Estimated Delivery Time (Within India):Custom Orders: 3-5 business days after production.Non-Customizable Products: 3-5 business days for delivery.Additional Information:📦 Orders are processed Monday to Saturday (excluding public holidays).🚚 Delivery times may vary based on location, courier service, and external factors.🔍 A tracking link will be provided via email/SMS once your order is shipped

Question 2

How to track my order?

Accepted Answer

Please track your order at our Tracking page https://erayastyle.odrtrk.live

Question 3

I never got my order, what to do?

Accepted Answer

Track Your Order: Use the tracking link sent to your email, SMS, or WhatsApp to check the current status.Check for Delivery Updates: Sometimes, couriers mark deliveries as completed before the actual delivery. Please check with your household members or security guard.Contact Our Support Team: If the tracking shows delivered but you haven’t received it, or if your order is delayed, WhatsApp or call us at +91 7070174478 for quick assistance. You can also email us at support@erayastyle.com.

Question 4

What if I receive a wrong item?

Accepted Answer

If you receive the wrong item, please contact our support team within 24 hours of delivery via WhatsApp or email with your order details and clear photos of the received product. We will verify the issue and arrange a replacement or the correct item to be sent to you at no extra cost.For faster resolution, ensure that the item is unused, in its original packaging, and in the same condition as received.

Question 5

What is your return policy?

Accepted Answer

We accept returns and exchanges under the following conditions:Eligible Returns & Exchanges (Excluding Personalized Items):Damaged or Defective Products – If your order arrives in bad condition.Size Exchange – If you ordered the wrong size and need a replacement.Product Mismatch or Preference – If the product is not as expected, you can exchange it for another or request a return.Important Notes:Return Request Window: Returns or exchanges must be requested within X days of delivery.Condition Requirement: Items must be unused, in original packaging, and in resellable condition.Return Shipping: Customers may be responsible for return shipping costs unless the product is defective.Refunds & Processing: Refunds (if applicable) will be processed once the returned item is received and inspected.Personalized Items:Custom-made or engraved products are non-returnable and non-exchangeable unless they arrive damaged or incorrect.For return or exchange requests, please contact our support team via WhatsApp or email at support@erayastyle.com

Question 6

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 7

Do you offer Cash on Delivery (COD)?

Accepted Answer

Yes, COD is available for non-customized products. However, for personalized products, a partial advance payment (₹20) is required, and the remaining amount can be paid upon delivery.

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, UPI, net banking, and wallets through our secure payment gateway. We also offer Full Cash on Delivery (COD) for non-personalized products.

Question 9

Why do I have to pay an advance for personalized products?

Accepted Answer

Since customized products are made uniquely for you, we require an advance payment to start the engraving and production process. This ensures that your product is prepared accurately and delivered on time.

Question 10

Is my payment information secure on your website?

Accepted Answer

Yes, we use trusted and encrypted payment gateways to ensure that all transactions are 100% secure and protected. We do not store your card details.

Question 11

What materials are used in your jewelry?

Accepted Answer

Our jewelry is made from high-quality stainless steel, brass, and some products in 925 sterling silver. We use premium materials to ensure durability, shine, and a luxurious feel.

Question 12

How do I care for my engraved jewelry?

Accepted Answer

To keep your engraved jewelry looking its best:Avoid exposure to water, sweat, perfumes, and harsh chemicals.Wipe it with a soft cloth after use to remove any dust or fingerprints.Store it in a dry, cool place away from direct sunlight.For sterling silver pieces, occasional polishing with a silver polishing cloth helps maintain shine.

Question 13

Is the engraving permanent

Accepted Answer

Yes, our engraving is permanent and deeply etched into the metal using high-precision laser engraving technology. It will not peel or fade with proper care.

Question 14

Will the engraving fade over time?

Accepted Answer

No, the engraving is long-lasting and will not fade easily. However, excessive rubbing, exposure to harsh chemicals, or improper care may reduce its clarity over time. Regular cleaning and careful storage will help maintain its sharpness.

Question 15

Are your products waterproof?

Accepted Answer

Our stainless steel and 925 silver jewelry are water-resistant, meaning they can withstand light splashes. However, for longer-lasting shine and engraving clarity, we recommend avoiding prolonged water exposure (e.g., swimming, showering). Brass jewelry should be kept away from water to prevent tarnishing.

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